Calls fail from Lync to Cisco Call Manager via SBC

Good afternoon everyone!

I have recently been involved in a Lync Enterprise Voice Telephony pilot, coexisting with Cisco Call Manager (CUCM) during the pilot phase.

So to help give a better understanding of the issue, the below diagram summaries the setup.

CiscoSBCLync

 

 

I liked to provide as much info as possible, if you need a quick fix, scroll down to the resolution section 🙂

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Persistent Chat – All Channel Servers are down

I was recently rebuilding my home lab, purely as a refresher when I ran into a (new for me) hurdle when deploying Persistent Chat.

I had deployed;

  • Single standard Edition Server
  • SQL Server with Reporting Services, hosting Monitoring and Archiving

I had then decided to update my deployment by adding Persistent Chat to my Standard Edition Server (Collocated)

  • My lab was running the most current windows updates and SfB Updates
  • I updated my topology to include pChat
    • FQDN – SE01.uccorey.local
    • SQL Store – SE01.uccorey.local\rtc
    • File Share – SE01.uccorey.local\UCShare (File Share)
    • Remaining options left at default
  • Successfully published my topology with no issues
  • Started the Skype for Business Persistent Chat Service

Issue:

When I then went to manage the service, via the Skype for Business Server Control Panel, I was presented with the following error;

CSCPError

Solution:

The first area I checked was the event viewer logs, initially the “Lync Server” logs were not showing any issues and were only capturing my starting and stopping of the service.

After reviewing the application log, the following error was being presented;

EventViewerError

After seeing this, I updated the permissions, on the MGC databases, under the RTC SQL instance located on my Standard Edition Server and then for good measure, restarted the server – which corrected the issue and allowed me to continue on with my pChat configuration.

Hope this helps you!

Lync Phone Edition Devices – Not updating

During a recent engagement, I had ran into an issue updating the firmware version on Lync Phone Edition Devices.

I initially kicked off with checks around DNS, Certificates, Ports and everything checked out but phones would still not update.

Test Devices had been configured correctly (using serial number and one using MAC) – still no joy.

The IIS logs are extremely useful; Jeff Schertz has excellent blog posts on Configuring LPE for Lync and Updating LPE devices which go into reviewing the IIS logs. In summary, it enables you to confirm whether devices are communicating with the device update site running on within the front-end pool, or in our case – NOT.

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Lync Mobile iOS Updated – 5.7.563

For those that may have not noticed, or have automatic updates configured – Microsoft have released Lync Mobile 5.7.563 to the iOS AppStore.

Unfortunately, release note list “bug fixes”, so not the most information to go on – has anyone noticed any changes?

Hopefully the new Skype for Business Mobile Client will be released sooner rather than later, considering the mobile client is a significant priority, I would have like to have seen its release, alongside side its desktop cousin.

Windows Phone is currently running at 5.9.1359.0.

Can anyone confirm Androids current version in the comments below?

Free prize (undecided) for the first person that does!

[UPDATED]

Thanks Richard for confirming the android version number (5.5.8975) – do you like chocolate? 🙂

Lync Mobile – Now Add Contacts (iOS/WP)

Now please someone correctly if I’m severely behind the times with this one, but whilst having a play around with Lync Mobile running on iOS I noticed a new section appear in my contacts list, added by as well as a notification in the contacts section;

Added by Section

Added by Section

Contact Notification

Contact Notification

I am easily pleased….

so when contacts add you to their contact list, as does the Desktop client, the mobile client now also provides you with notification. Expanding the group obviously shows you who has added you; Continue reading

Skype for Business Server 2015 In-Place Upgrade

Good News – Skype for Business Server 2015 RTM components have been released!!

Bad News for some – VLSC\MSDN Subscription required at the moment 😦

As I haven’t created a walkthrough post yet, I thought there would be no better time to get one on the board and kick off with my experience whilst migrating Lync Server 2013 to Skype for Business Server 2015.

Now an unfortunately a lab demon haunted me (in the form of a Windows Update to Server Technical Preview) on release day (1st May) that completely killed my lab, I did have mirrored databases along with persistent chat and an OWA farm deployed and it would have been interesting to see the Persistent Chat process.

For the purposes of this walkthrough this is what I will be starting off with:

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Skype for Business Server 2015 Server Components Released

Friday 1st May was a very good day for the Unified Communications community, particularly if you are pro-Microsoft, as Skype for Business RTM components released to MSDN/VLSC customers. Keep an eye out for a constant steady stream of new information as Microsoft Ignite is also currently underway – so a lot of information will soon be going from NDA to public domain classification – I can already see the blog posts currently in draft mode 😉

Installing the Skype for Business Client

First and foremost – RIP Lync 😦

For those that have missed it, Microsoft have now released the Skype for Business client, KB2889923. Although the Skype for Business Server 2015 server components haven’t been released yet, we can still use the new clients against Lync Server 2010 or 2013.

In this post, I will be running through the client experience, when using the new client against a Lync Server 2013 Pool, as well as the experience when changes are made to the client policy switch parameter, EnableSkypeUI.

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#Skype4B Architecture Updates

My previous post provides a direct download link to the content I will be referencing in this blog post, the purpose of this post is to summarise the content whilst at the same time adding my opinion to the “improvements”.

So if you are anything like me you will be counting down the days to the upcoming #Skype4B webcasts, to which I received confirmation on my attendance for all sessions! (Lucky boy aren’t I?!).

Now for the content…

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#Skype4B Content Released

Whilst we count down the days to the Office 365 Summits, it would be a good idea to keep an eye on the Office 365 Summit Readiness Tab.

Microsoft have released the Skype4Business Reference Architecture and Design PowerPoint content – It had 0 downloads when I found it 😉

Not long now!